Privacy Policy

1. Overview

IEAO Group LLC, a California limited liability company doing business as IT Guy OC ("we," "us," or "our") operates the website itguyoc.com and provides in-person and remote IT support services in South Orange County, California. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or use our services.

This policy applies to all visitors, clients, and prospective clients. By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

This Privacy Policy complies with:

• The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)
• The California Online Privacy Protection Act (CalOPPA)
• Other applicable California and federal privacy laws

2. Information We Collect

2.1 Information You Provide Directly

When you fill out a contact form, call us, text us, or email us, we may collect:

• Identifiers: Your name, phone number, email address, and mailing or service address
• Service Information: Description of your IT problem or service request
• Commercial Information: Services requested, service history, and billing records
• Communications: Any messages, emails, or texts you send us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical data, including:

• Internet or Network Activity: IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on pages
• Device Information: Device type and screen resolution

This data is collected through standard web server logs and does not include any information that directly identifies you by name unless you have separately provided that information.

2.3 Information We Do Not Collect

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, precise geolocation data, racial or ethnic origin, religious beliefs, or biometric data. We do not collect information from children under 13.

3. How We Use Your Information

We use the personal information we collect for the following business purposes:

• Service Delivery: To schedule and perform IT support, computer repair, and managed IT services you have requested
• Communication: To respond to your inquiries, confirm appointments, and provide service updates via phone, text, or email
• Billing: To process payments and maintain service records
• Service Improvement: To improve our website, services, and customer experience
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Security: To detect, prevent, and address fraud, spam, or technical issues

We do not use your personal information for automated decision-making or profiling.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: Third-party vendors who assist us in operating our business (such as email delivery, payment processing, or scheduling tools), subject to confidentiality obligations. These vendors are prohibited from using your information for any purpose other than providing services to us.
• Legal Requirements: When required by law, subpoena, court order, or to protect the rights, property, or safety of IT Guy OC, our clients, or others
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business, with notice provided to affected individuals
• With Your Consent: In any other circumstance where you have given us explicit permission

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. A cookie is a small text file stored on your device.

5.1 Types of Cookies We May Use

• Strictly Necessary Cookies: Required for the website to function (e.g., form session data). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., page views, traffic sources). This data is aggregated and anonymous.

5.2 Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete them. Note that disabling cookies may affect some website functionality. For more information, visit allaboutcookies.org.

We do not currently respond to browser "Do Not Track" signals, as there is no universally accepted standard for such signals. However, we limit our data collection as described in this policy regardless.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• Encrypted transmission of web form data
• Restricted access to personal information on a need-to-know basis
• Secure handling of client records and service documentation
• Regular review of our data collection and storage practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by California law (California Civil Code § 1798.82).

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including:

• Active clients: For the duration of the service relationship and a reasonable period thereafter for warranty, follow-up, or legal purposes
• Prospective clients (form submissions): Up to 12 months from the date of submission if no service relationship is established
• Billing and financial records: As required by applicable tax and accounting laws (generally 7 years)
• Website logs: Up to 90 days

You may request deletion of your data at any time (see Section 8 below).

8. Your California Privacy Rights (CCPA / CPRA)

8.1 Right to Know

You have the right to request that we disclose:

• The categories of personal information we have collected about you
• The categories of sources from which we collected it
• Our business or commercial purpose for collecting it
• The categories of third parties with whom we share it
• The specific pieces of personal information we hold about you

8.2 Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as information required to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech).

8.3 Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

8.4 Right to Opt Out of Sale or Sharing

IT Guy OC does not sell or share your personal information for cross-context behavioral advertising. Therefore, there is no opt-out needed. If this practice changes, we will update this policy and provide a "Do Not Sell or Share My Personal Information" link as required.

8.5 Right to Limit Use of Sensitive Personal Information

We do not collect sensitive personal information as defined under the CPRA, so this right is not applicable to our current data practices.

8.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, or provide a different level of service because you exercised your privacy rights.

8.7 How to Submit a Request

To exercise any of the rights above, please contact us by:

• Email: [email protected] with the subject line "California Privacy Rights Request"
• Phone / Text: (949) 385-3837

We will acknowledge your request within 10 business days and respond substantively within 45 calendar days. If we need more time, we will notify you of the reason and the extension period (up to an additional 45 days).

We may need to verify your identity before processing your request. We will not require you to create an account with us to submit a request.

8.8 Authorized Agent

You may designate an authorized agent to submit a request on your behalf. The agent must provide written authorization signed by you, and we may verify your identity directly with you to confirm the request.

9. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA, we agree to the following:

• Users can visit our site anonymously
• This Privacy Policy is linked from our homepage footer and is accessible from every page of our website
• Our Privacy Policy link includes the word "Privacy" and can easily be found on the page specified above
• Users will be notified of any privacy policy changes on this page
• Users are able to change their personal information by contacting us via email or phone

10. Privacy of Minors

Our website and services are directed to adults and are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete it.

If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].

11. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, social media platforms, or product manufacturers). These sites have their own privacy policies, which we do not control. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policy of any site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on this page
• For material changes, notify active clients via email or a prominent notice on our website

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

13. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy was last reviewed and updated in March 2025. IEAO Group LLC is a California limited liability company doing business as IT Guy OC, operating in South Orange County, California. This policy is intended to comply with the California Consumer Privacy Act (CCPA / CPRA), California Online Privacy Protection Act (CalOPPA), and other applicable privacy laws.